Privacy policy
PRIVACY POLICY
Last updated: September 12, 2026
SPORTS RECOVERY LAB operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
SPORTS RECOVERY LAB is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services or communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
• Contact information, including your name, billing address, shipping address, phone number, and email address.
• Payment and financial information, including payment method, transaction details, payment confirmation, and other information required to process your purchase. Payment information may be processed by Shopify and our payment providers.
• Account information, including your username, password, preferences, and settings, if you create an account.
• Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel.
• Communications with us, including information you provide when contacting customer support.
• Device information, including information about your device, browser, network connection, IP address, and other identifiers.
• Usage information, including how and when you access, browse, or interact with the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
• Directly from you when you make a purchase, create an account, contact us, or otherwise provide information to us.
• Automatically through the Services, including through cookies and similar technologies.
• From Shopify and other service providers that help us operate our store and provide our Services.
• From business partners and other third parties where permitted by law.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
Provide and Improve the Services
We use personal information to operate our store, process payments, fulfill orders, arrange shipping, manage returns and exchanges, communicate about purchases, maintain customer accounts, remember preferences, and improve the shopping experience.
Marketing and Advertising
Where permitted by law, we may use personal information to send promotional communications or display advertising that may be relevant to you.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.
Security and Fraud Prevention
We may use personal information to protect our store, customers, and Services, including detecting and preventing fraud, unauthorized activity, security threats, and other harmful or illegal activity.
Communicating With You
We use personal information to respond to questions, provide customer support, send order updates, and maintain our relationship with you.
Legal and Compliance Purposes
We may use personal information to comply with applicable laws, respond to lawful requests from government or law-enforcement authorities, enforce our policies, protect our rights, and resolve disputes.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate the Services, including:
• With Shopify and service providers that assist with payment processing, website hosting, analytics, customer service, fulfillment, and shipping.
• With business and marketing partners that assist us with advertising and promotional services.
• With third parties when you request or authorize us to share information.
• In connection with a business transaction, such as a merger, acquisition, financing, sale, or bankruptcy.
• Where required by law, legal process, or governmental request.
• Where necessary to protect the rights, property, safety, or security of SPORTS RECOVERY LAB, our customers, Shopify, or others.
Depending on where you live, you may have the right to opt out of certain data sharing or targeted advertising.
You may exercise applicable opt-out rights here:
https://sportsrecoverylab.co/pages/data-sharing-opt-out
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve Shopify's services.
Information you submit through our store may be transmitted to Shopify and other service providers, including providers located outside your country of residence.
To learn more about how Shopify processes personal information, visit:
https://www.shopify.com/legal/privacy/app-users
You may also review Shopify's privacy tools and applicable privacy rights at:
https://privacy.shopify.com/en
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a third-party website, we encourage you to review that website's privacy policy and terms.
SPORTS RECOVERY LAB is not responsible for the privacy practices, security, accuracy, or content of third-party websites or services.
CHILDREN'S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.
If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable measures to protect personal information.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide the Services, fulfill transactions, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have certain rights relating to your personal information, including:
• Right to Access or Know — You may have the right to request access to personal information we maintain about you.
• Right to Delete — You may have the right to request deletion of certain personal information.
• Right to Correct — You may have the right to request correction of inaccurate personal information.
• Right to Portability — You may have the right to receive a copy of certain personal information in a portable format.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising — Depending on applicable law, you may have the right to opt out of certain uses of your personal information for targeted advertising or data sharing.
You may exercise applicable opt-out rights here:
https://sportsrecoverylab.co/pages/data-sharing-opt-out
If you visit our website with a Global Privacy Control signal enabled, we may treat that signal as an opt-out request where required by applicable law.
MANAGING COMMUNICATION PREFERENCES
You may unsubscribe from promotional emails at any time using the unsubscribe option included in those emails.
Even if you unsubscribe from promotional communications, we may still send non-promotional communications relating to your orders, transactions, account, security, or customer-service requests.
COMPLAINTS
If you have concerns or complaints regarding how we process your personal information, please contact us using the information below.
Depending on where you live, you may also have the right to submit a complaint to an applicable privacy or data-protection authority.
INTERNATIONAL TRANSFERS
We and our service providers may store or process personal information in countries other than the country where you live.
Where required by applicable law, appropriate safeguards may be used when personal information is transferred internationally.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal obligations, or regulatory requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and provide additional notice where required by law.
CONTACT
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:
SPORTS RECOVERY LAB
Email:
support@sportsrecoverylab.co
Website:
sportsrecoverylab.co